At KidzoSmile, we want you and your little ones to be happy with every purchase. If something isn’t right, we’re here to help.
Please read our return and refund policy carefully.
1. Return Eligibility
You can request a return if:
- The product is damaged or defective
- You received the wrong item
- The item is unused and in original condition
- The return request is made within 7 days of delivery
To be eligible:
- The product must be unused
- It must be in original packaging
- All tags, manuals, and accessories must be included
- Proof of purchase (order ID) is required
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged products (after delivery)
- Products without original packaging
- Clearance or discounted items (if marked non-returnable)
- Items damaged due to misuse
For hygiene and safety reasons, certain items may not be eligible for return.
3. How to Request a Return
To request a return:
- Email us at info@kidzosmile.com
- Mention your Order ID
- Share clear photos (if the product is damaged or wrong)
Our team will review your request and guide you through the next steps.
4. Return Shipping
- If the product is damaged or incorrect, we will arrange pickup or reimburse return shipping.
- If the return is due to personal preference, shipping charges may apply.
Return shipping timelines may vary based on your location.
5. Refund Process
Once we receive and inspect the returned product:
- We will notify you about approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
Refund processing time may vary depending on your bank or payment provider.
6. Exchange Policy
We offer exchanges only for:
- Defective items
- Damaged products
- Wrong items delivered
If you need an exchange, please contact us within 7 days of delivery.
7. Cancellation Policy
- Orders can be canceled before they are shipped.
- Once shipped, cancellation is not possible, but you may request a return after delivery (if eligible).
8. Important Note
We recommend that parents or guardians supervise toy usage to avoid damage or safety issues.
KidzoSmile reserves the right to refuse returns that do not meet our policy conditions.
9. Contact Us
If you have any questions, we’re happy to help:
📧 Email: info@kidzosmile.com
🌐 Website: https://kidzosmile.com/